Case Studies

Langham currently owns nine properties and manages two others under its own brands. The group plans to accelerate its expansion and open 50 more hotels around the world in the next 10 years. Given such an ambitious goal, Langham recognises that the use of technology for smooth management and seamless communications is absolutely critical. “We outsourced it all to Messagelabs hosted email security services fve years ago, and haven’t looked back since."
One of Hong Kong’s most visionary users of IT in the non-government agency sector has eliminated the growing problem of malicious spam without impacting its IT budget. The SaaS solution has dropped Heep Hong’s daily spam count from over 60% to virtually zero.
It is not new news that spam attacks have risen dramatically over the last few years. Caltex South China have managed to successfully ward off these grisly spam attacks. They have seen the spam email numbers drop from 65 per cent to almost 0 per cent. Virus infection from emails has all but disappeared.
While “Security as a Service”, or SaaS has captured a lot of news coverage recently, the idea of outsourcing such an important part of an enterprise’s IT infrastructure is nothing new to The Peninsula Hotels. It has been doing exactly that for the past seven years, relying on managed services from MessageLabs for e-mail anti-virus and anti-spam protection.
Crown employed MessageLabs’ anti-spam email managed service to filter the 2,000,000 emails received each month. In addition to reducing spam volume from 80% to virtually 0%, the MessageLabs service has improved productivity within the IT team, overcome global time zone support issues, provided a 24/7 back up solution, and enabled Crown’s Records Management service to hit SLAs with it’s own customers.
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